FOR PRODUCTS MANUFACTURED BY H.A. PHILLIPS & CO:

H. A. Phillips & Co. will review any customer’s request to return product(s) for credit or repair.  Customers must obtain Return Material Authorization prior to returning any product(s). NOTE: RMA numbers are only valid for 60 days following their date of issue.

The following steps must be followed for all returns and repairs:

1.       Customer contacts H. A. Phillips & Co. for a Return Material Authorization (RMA) number.

2.       H. A. Phillips & Co. issues customer an RMA form.

3.       H. A. Phillips & Co. indicates “REPAIR AND RETURN” or “RETURN FOR CREDIT” on the RMA form.

4.       Customer includes the RMA form with the product(s) when packaged for shipment.

5.       Customer writes the RMA number on the outside of the package.

6.       Customer ships the product(s) prepaid UPS to the factory address (unless other arrangements have been approved by H. A. Phillips & Co.).

Returns:

When a credit is requested, H.A. Phillips & Co. will inspect the returned condition of the product(s) prior to making a credit decision.  A minimum restocking charge calculated as 15% of the purchase price or $25.00, whichever is greater, will apply. If the product(s) returned is (are) a non-stocked assembly that must be disassembled before restocking the components, a restocking charge of 25% of the purchase price or $25.00, whichever is greater, will apply. If the returned product(s) is(are) defective in material or workmanship according the warranty provisions of H.A. Phillips & Co.’s Terms & Conditions of Sale, there will be no restocking charge. An additional charge of 5% of the purchase price or $10.00, whichever is greater, will apply if the product is returned without an RMA or if the RMA is more than 60 days old on the date that the product was shipped to the factory by the customer.

Repairs:

H. A. Phillips & Co. will repair valves with a Valve Serial Number that indicates the valve was manufactured less than ten (10) years prior to a request for an RMA.  A customer should check with the factory to verify age.  Repair parts for older valves are usually available.   H. A. Phillips & Co. will repair a valve for a fee of 75% of current total cost for a new valve, contingent on re-use of the valve body and float ball (if applicable).  H. A. Phillips & Co. standard warranty will apply to a repaired valve.

FOR PRODUCTS SOLD OR DISTRIBUTED BY H.A. PHILLIPS BUT MANUFACTURED BY OTHERS:

Returns:

When a credit is requested for product(s) not manufactured by H.A. Phillips, any restocking fee(s) is (are) subject to the published Terms and Conditions of the original manufacturer.  The fee(s) will be passed to the customer with no additional charges from H.A. Phillips.